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Managed IT Services

Here we want to express our heartfelt gratitude to our clients for the trust they have been showing for us. We believe that the length of our service agreements is proof of the positive effect of our activities on our clients’ business.

We enable companies to improve the utility of information generated by them. Our work enables users to provide better services and ensure higher profitability for their enterprise. We provide businesses with solutions for their computer needs. We are the best in the following service areas.

Customised Software

We specialize in the development of custom software applications. Specifically, our company carries out custom programming, database design, client-server and internet/intranet software application development. Over the years we have managed to build a solid team of software development professionals that come from various backgrounds and expand the creative potential of the company. The expertise that they posses embraces a wide range of custom programming skills involving the latest and most effective development technologies, such as .NET (ASP.NET, VB.NET), XML and many more. This to a great extent defines the quality and reliability of the custom software applications that we develop.

We deliver custom application programming services to end customers and we provide software development services for other IT companies [B2B]. Our competence and experience ensure that we deliver excellent services and products to our customers. Our main domains are:

  • Hospital and Healthcare
  • Education
  • Payroll Management
  • Banking and Finance
  • Retail and Distribution
  • Supplier Management
  • Mass Media and Entertainment

Web Solutions

We have created web-based information systems, e-commerce sites, and customer service web applications, usually encompassing a database. We've developed both Internet and Intranet websites, and we're familiar with Internet security issues. Here's a list of our domains:

  • E-Commerce
  • Multimedia
  • Social Networking
  • Online Office Automization
  • Simple & Informative sites
  • Self-Service Portal
  • Flash Intros & Presentation
  • Brochure/ Catalog Designing
  • Logo/ Web banners Designing
  • Pop Art

Content Management

Apart from the core functionality of an e-business site it definitely needs to provide content specific to the domain that it caters to. This content acts as an added advantage to the visitors to your site and adds value to it. We can help you identify and source the right team or out-source the content management activity.

Technical & Non–Technical Support

World class applications can’t be world class without superior support services and hence the key to robust application management lies in the effectiveness of the support provided. Various researches suggest that a cost effective enterprise application support solution should be the fundamental element of an organization for making its application a world class product. Our award winning support is powered by highly experienced specialists. Our scope of support extends to customized software, web applications, desktops, laptops, and peripheral devices.

  • Software Products
  • Retail Businesses
  • Data Storage Solutions
  • E-branding Applications
  • E-commerce Application Management
  • Communication Services
  • Hardware Products Maintenance
The nature of technology of an application and the enterprise application environment in which it is deployed, demand organizations to provide equally professional application support services to ensure 100% customer satisfaction. Our 24x7 application support services offer access to highly skilled and qualified professionals, who help in ensuring seamless running of your hardware, middleware, databases and software applications. We help you build the right solutions and run them efficiently. Our support team uses well defined processes to maintain and support even the most complex systems and infrastructures. Business centric approach is adapted while setting up support processes as mentioned below:
  • Minimizing the impact on business operations by responding on priority to production / sales emergencies. This is a key factor directly affecting the business of end consumers leading to loss of business.
  • Timely resolution of issues.
  • Root cause analysis and working on preventing its reoccurrence.
  • Generating knowledge repository of the various processes and guidelines. This is an important element in stabilizing the support services.
  • Building support processes which are in line with the organization’s Service Level Agreement (SLA).
  • Application level usability suggestions for improving the user experience and thus greater end consumer satisfaction.
  • Well proven Quality Assurance processes focusing on improving performance metrics and continuous improvements of the support services.
  • Technical support from us includes:
  • Comprehensive tech support on 24X7 bases.
  • Setup, install, customize and troubleshoot services, all in one place.
  • Root cause diagnoses and suggestions for future maintenance and optimal use of computer.
  • Instant access anytime to expert technicians via the Internet and phone.
  • Skilled technicians on any issues related to software, security, connectivity, peripherals etc.